Meet the team
Should you give us a call to have a chat about any of our chalets, it’s highly likely that it will be Morgan on the other end of the phone. Morgan loves to chat, and ski holidays are his specialist subject.
Originally from Yorkshire, Morgan now splits his time between the Lake District and the French Alps. How’s that for ‘outdoorsy’?
After meeting his wife Fiona whilst travelling in Australia, Morgan upped sticks to the ‘wrong’ side of the Pennines and settled in Manchester, working in sales for an international travel company. However, the office walls began to close in and before long, plans were afoot to swap office life for chalet life.
Luckily for us, those plans came to fruition and, one winter season later, Morgan and Fiona joined The Alpine Generation full time. Now, Morgan tries to achieve the perfect balance of chatting to guest about skiing, and actually skiing.*
* Which is handy, because to be honest, he needs the practice.
Not only does Fiona have a black belt in chalet cake making, she can also format a better spreadsheet than most city analysts. How’s that for multi-talented?
This Lancashire lass has been skiing since the tender age of 3, so it’s no surprise that she ended up swapping the Manchester drizzle for the fluffy snowflakes of the French Alps. After several years working for a large, international travel company, Fiona and her husband Morgan decided that a ski season in La Tania was the ideal career break they needed. One winter season later and that break became a permanent one; joining The Alpine Generation full time.
Fiona combines her many year’s experience in travel sales with her extensive experience of in-resort operations to advise and assist our guests with their holiday arrangements.
Ben is an instructor-level snowboarder and road cycling guide who has spent most of his career in operational and client-facing roles for a variety of tour operators. Having spent time in various European countries he is now heading into his 17th season in the 3 Vallees.
Ben takes responsibility for the delivery of our service across all our chalets, applying his unfailingly high standards and common-sense approach to get the best from our teams and ensure we deliver a high-quality and consistent holiday experience.
Never afraid to get his hands dirty, rumour has it he was once spotted supervising chalet hosts whilst they vacuumed chalet walls! Claim to fame: When Ben first dropped ‘that time I took Boris Johnson canyoning’ into conversation, we thought it was a test to see if we were listening. Turns out he actually did take Boris Johnson canyoning. Who knew?
Disclaimer: Ben would like to make it clear that this was a purely professional engagement and that he does not spend his weekends partaking in extreme sports with government ministers.
A keen skier and runner, much of the early part of Graham’s career was spent working as a consultant to the banking industry*. After leaving financial services in search of a new challenge, and the opportunity to work on his somewhat “unique” off-piste technique, he is now entering his 7th season in the Alps.
A self-titled “ideas man”, Graham drives us all crazy with his tendency to produce 100 new ideas a day (usually a mix of good, bad, and the downright impossible). With his eye firmly on the bigger picture, Graham’s main focus is product and partnership development – in particular the sourcing of new properties, and the development of summer activity holidays. 7 years into this challenge, his enthusiasm and desire to make The Alpine Generation the best at what we do remains one of his key attributes.
So, unfortunately, does that somewhat dodgy off-piste stance. But you can’t have everything can you?
* A fact that he very much hopes you won’t hold against him. It’s not his fault; promise.
Kelly left her career in the financial services industry to co-found The Alpine Generation, and with hopes that she would one-day become cool by learning to snowboard*. She currently splits her time between listening to Graham’s ideas (naturally), and working the resort teams to make sure all our guests (past, present and future) are happy.
A former client relationship and project manager, she’s well aware that the devil resides in the detail. Kelly’s main focus is on after-sales consultancy and planning – helping to make sure our clients have all the information and support they need to have a relaxed, hassle-free holiday.
Working with the Operations Director and the Resort Managers, it’s Kelly’s responsibility to make sure that all of our guests’ vital information is passed to the chalet hosts, and that we provide the very best advice on equipment hire, lift passes, childcare and lessons.
* In the interests of full disclosure you should probably know that Kelly still cannot snowboard, but did pick up a broken arm and knocked out tooth for her efforts.
What our guests are saying about us
Where do I start! The holiday surpassed all our expectations? The chalet was beautiful. When we first were greeted by our hosts we knew we had struck gold! Their friendliness, enthusiasm, care was exceptional, nothing was too much trouble. Their cooking skills were phenomenal, I have never eaten so well on holiday!
The whole experience from being looked after by our hosts to being looked after by the staff at Skiset was second to none. All your staff have been amazing, all our questions leading up to the holiday were always dealt with very quickly.
We will certainly recommend your company. Thank you for everything! — J.U